Refund Policy

You can cancel a monthly subscription at any time. Access continues until the end of the billing period you already paid for — we don’t refund the unused portion of a current month, and we don’t prorate a cancellation mid-period. Cancelling just stops the next renewal.

Request a full refund within 14 days of an annual purchase or renewal, no questions asked. After that window, an annual subscription follows the same rule as a monthly one: cancelling stops the next renewal, but we don’t refund the remaining paid term.

A one-time purchase — a reserved username, for example — is final once it’s complete, except where this policy’s billing-error section applies.

A duplicate charge, a charge you didn’t authorize, or a genuine error on our end is refunded in full, regardless of how much time has passed. This is separate from and not limited by the time windows above.

If we reclaim a premium username you paid for, you get a full refund, however long ago you bought it — unless it was reclaimed because you used it to impersonate someone.

Open a support ticket from myaccount.liecosys.xyz — that’s the fastest way to reach us, and it keeps a record on your account. A real person reviews every request.

Payments are handled by a third-party payment processor acting as merchant of record. An approved refund is returned to your original payment method; how long it takes to actually appear depends on your bank or card provider, typically within about 5 to 10 business days of approval.

Contact us first — most billing issues are resolved faster through a support ticket than through your bank. Filing a chargeback without contacting us first may result in your account being suspended while the dispute is resolved, since a chargeback bypasses our own ability to review and fix the problem directly.

This policy is versioned. Material changes are announced with a new version number before they take effect.